FAQs
Frequently Asked Questions (FAQs)
1. What products do you sell?
Alexis Occasions sells formalwear and accessories, including:
- Men’s neckties and bow ties
- Tuxedo vests
- Suspenders and pocket squares
- Hats and other formal accessories
- Women’s scarves
All products available on our website are physical items for direct purchase.
2. Do you offer rentals or tailoring services?
No.
We do not offer rental services or tailoring services through our online store.
All products listed on alexisoccasionsca.com are sold as ready-to-ship items.
3. Where are you located?
We are located at:
Alexis Occasions
1830 Lockwood St #104
Oxnard, CA 93036
United States
4. Do you ship internationally?
At this time, we ship within the United States only.
Shipping availability and options are shown at checkout.
5. How long does shipping take?
- Order processing time: 1–3 business days
- Estimated delivery time: 3–5 business days after shipment
Delivery times may vary based on location and carrier.
6. How much does shipping cost?
Shipping costs are calculated and displayed at checkout.
Any applicable shipping fees are shown before you complete your purchase.
7. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Tracking details may take up to 24 hours to update.
8. What is your return policy?
We accept returns within 30 days of delivery for eligible items.
Returned items must be unused, unworn, and in original condition.
Please review our Refund & Returns Policy page for full details.
9. How long do refunds take?
Approved refunds are processed within 5–7 business days after the returned item is inspected.
The time it takes for the refund to appear depends on your payment provider.
10. What payment methods do you accept?
We accept major credit and debit cards, including:
- Visa
- Mastercard
- American Express
- Discover
All payments are processed securely using encrypted checkout technology.
11. Is my payment information secure?
Yes.
Our website uses SSL encryption, and payment details are handled by trusted third-party payment processors.
We do not store full payment card information.
12. Can I cancel or change my order?
Orders may be cancelled before shipment.
Once an order has shipped, it cannot be cancelled and must follow the return process.
Please contact us as soon as possible if you need to request a cancellation.
13. What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include your order number and photos of the issue.
We will review and assist you promptly.
14. How can I contact customer support?
You can reach us using the information below:
support@alexisoccasionsca.com
+1 805-485-5800
15. How can I be sure your store is legitimate?
Alexis Occasions provides:
- A verified business address
- Clear policies for shipping, returns, and payments
- Secure checkout with SSL encryption
- Transparent product information
We are committed to providing a reliable and professional shopping experience.