Refund Policy
At Alexis Occasions, we want you to shop with confidence. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Returns
We accept returns within 30 days of delivery for eligible items.
To qualify for a return:
- Items must be unused, unworn, and in original condition
- Items must be returned in their original packaging
- Proof of purchase (order confirmation or receipt) is required
Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as Final Sale
- Clearance or discounted items
- Items that show signs of wear, use, or damage caused by the customer
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method
- Refunds are typically processed within 5–7 business days
- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account
Original shipping charges are non-refundable, unless the return is due to an error on our part.
Exchanges
If you need a different size or style:
- Please contact us before returning your item
- Exchanges are subject to product availability
Return Shipping
- Customers are responsible for return shipping costs
- Return shipping costs are non-refundable
- If you received an incorrect or damaged item, please contact us and we will assist you promptly
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Please contact us within 48 hours of delivery
- Include your order number and clear photos of the issue
We will review the issue and provide a suitable resolution.
How to Start a Return
To request a return or refund, please contact us at:
Include:
- Your order number
- Reason for return
Do not send items back without contacting us first.
Contact Information
If you have questions about returns or refunds, please contact us:
Alexis Occasions
1830 Lockwood St #104
Oxnard, CA 93036
United States
Email: support@alexisoccasionsca.com
Phone: +1 805-485-5800