Shipping Policy
At Alexis Occasions, we strive to ensure that every order is processed and delivered in a timely, secure, and transparent manner. Please review the details below to understand how shipping works on our website.
Order Processing Time
- All orders are processed within 1 days after payment has been successfully completed.
- Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
- Once your order has been processed, it will be prepared for shipment and handed over to the selected carrier.
You will receive an order confirmation email immediately after placing your order.
Shipping Locations
- We currently ship within the United States only.
- Shipping availability and options are displayed during checkout.
Shipping Methods & Delivery Time
- Available shipping methods and estimated delivery times are shown at checkout based on your location.
- Delivery time estimates begin after your order has been processed, not from the order date.
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.
Shipping Costs
- Shipping charges are calculated automatically at checkout based on the destination and selected shipping method.
- All applicable shipping fees are clearly displayed before you complete your purchase.
There are no hidden shipping fees.
Shipping Confirmation & Tracking
- Once your order has shipped, you will receive a shipping confirmation email that includes tracking information.
- Tracking details may take up to 24 hours to become active after shipment.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
- Alexis Occasions is not responsible for delivery delays or failed delivery due to incorrect or incomplete addresses.
- If an order is returned to us because of an address issue, additional shipping charges may apply for reshipment.
Lost, Delayed, or Damaged Packages
If your package appears to be delayed, lost, or arrives damaged, please contact us promptly so we can assist you.
We will work with the carrier to help resolve the issue where applicable.
Contact Information
If you have questions regarding shipping or your order, please contact us:
Alexis Occasions
1830 Lockwood St #104
Oxnard, CA 93036
United States
Email: support@alexisoccasionsca.com
Phone: +1 805-485-5800